Tuesday, September 14, 2010

CRM FOR SMALL BUSINESSES

With so many Customer Relationship Management (CRM) solutions out there, choosing which one that best fits your company can be a daunting task.

So where does one begin? Begin by asking yourself these questions:

  • Do I really need a CRM tool?
  • What type of CRM solution best fits my business needs?
  • What are the best solutions available?
  • How do I evaluate CRM solutions?
  • Is this CRM solution affordable and how quickly can I see a return on investment?

If you need some further convincing, do some research on industry benchmarks and how CRM solutions contribute to your company goals.

Here are some examples of recent benchmark studies (retail):

  • Revenue increase of up to 41% per sales cycle
  • Decreased sales cycle of over 24%
  • Lead conversion rates of 300%
  • Customer retention rates of 27%
  • Decreased sales and marketing costs of 23%
  • Improved profit margins of 2%

CRM is no longer an option for most businesses. It is becoming a necessity. Managing your consumer profiles, and their purchase habits are just a small part of the picture. Knowing how to translate that data into actionable business decisions is the key to using CRM solutions effectively.

Think about how you can:

  • Maintain dialog with your consumer
  • Reward them for their loyalty
  • Cross sell and up sell them
  • Keep them informed of the latest news and events

There are many ways to add value to your consumers lives and increase your bottom-line at the same time. Get started accessing your business needs.


Stewart Severino



http://www.publikmonarch.com

1707 Post Oak Blvd
suite #103, Houston, TX 77056
(713) 594-9643

SURVIVING THE BIG AD AGENCY PRICE TAG


If you are a small business you spend less than $400,000 a year on marketing/advertising services, you should not be trying to use a large, full-service advertising agency. Those agencies cannot afford to service you properly. What does this mean for your business?

Your ad dollars will not all go to advertising. Much of it will be consumed by the agencies overhead like account managers and project managers billing time. On the other side of the coin, effective marketing is not something that should be left to amateurs like newbie marketers. Too much is at stake.

This is the dilemma facing most Small Business people today. They, more than the big companies, need the extra professionalism and advice available from the major ad agencies. However, what the Small Business operator's money often buys is simply the "prestige" of a big name. Small fish get eaten alive in the big agency pond.

If you want someone to write marketing plans, submit numerous ad layouts, develop strategy, conduct market research, and take you out to lunch as well, any agency will be only too happy to oblige.

There is a solution. The trick lies in assessing the services your business really needs. Identify what your goals and objectives are, and the pain points you are having. Whether its under-serving your consumers or not reaching the right audience, you can focus on marketing solutions that are a good fit for your business without spending a lot of money and using up much of your time in meetings.

If you have the time and are willing to do some research, you can find consultants that specialize in different marketing tactics.

What can make finding the right fit a bit daunting is the fact that there are many different marketing services out there that can help you, but they all seem to be fragmented. Only specializing in one marketing tactic.

For example, you see tons of Paid search companies as well as email marketing companies, and now social media companies. I know it feels like a bit much to be managing multiple relationships and trying to run a business while keeping costs low. You probably even thought about hiring a marketing wiz kid but now you have to incur the overhead of an additional employee and possible health benefits, along with an above average salary for descent talent. Also, keep in mind he cannot do it all himself. Your new employee will have to hire a vendor or two or three to implement your much needed marketing services.

Your true solution comes in the form of a company whose founders have come from the agency world, worked with big brands and have figured out how to give your business the proprietary knowledge and effective solutions, held by large agencies, at a fraction of what it would cost you to hire an agency or even an employee for that matter.

By focusing in on what your business needs are, Publik Monarch provides affordable solutions as well as added value such as reduced operating expenses, increased bottom-line, increased loyalty and retention and customer satisfaction.

Stewart Severino

http://www.publikmonarch.com

1707 Post Oak Blvd
suite #103, Houston, TX 77056

(713) 594-9643

SMALL BUSINESSES TO DECREASE USE OF BANNER ADS, TV SPOTS AND RADIO IN 2010


If the current trends in the marketplace is any indication, small business owners will plan a number of budget cuts to traditional media formats going into 2011.

At the moment half of small businesses, 56.6% of those with fewer than 11 staff members and 48.2% of those with between 11 and 100 staff members, will not use online banner advertising in 2010. The VerticalResponse marketing report also indicates that small business owners are relying less on media formats such as TV and radio. Nearly 80% of survey respondents say they do not plan to use TV next year and 72.7% do not plan to use radio advertising.

As small business operators take actions similar to those employed by larger firms, the shift from traditional to newer forms of marketing will result in some cost savings for small marketers. For example, social media and email campaigns can cost significantly less than TV and radio. However, paid, integrated search engine marketing can be expensive, especially if the campaigns are not carefully targeted. Marketers who efficiently deploy and manage search engine campaigns stand to gain market share and improve profitability in 2010.

Publik Monarch
http://www.publikmonarch.com

1707 Post Oak Blvd
suite #103, Houston, TX 77056
(713) 594-9643